I bought a Trados 2024 subscription on 18th of June and since then I have been receiving the following error. In the past I had my two RWS accounts merged and this may be the cause of the problem. Could you help me with this subject?
Hello Yavuz,
This was caused by a glitch in the data-base, your email address was linked to two users, and the system did not know which one to choose.
The issue was solved with assistance from the Dev team that fixed it in the data-base.
Everything should work now.
For this type of issues, a case needs to be raised with the Support team.
Thank you,
Radu
Hello Yavuz,
This was caused by a glitch in the data-base, your email address was linked to two users, and the system did not know which one to choose.
The issue was solved with assistance from the Dev team that fixed it in the data-base.
Everything should work now.
For this type of issues, a case needs to be raised with the Support team.
Thank you,
Radu
Translate
