I bought a Trados 2024 subscription on 18th of June and since then I have been receiving the following error. In the past I had my two RWS accounts merged and this may be the cause of the problem. Could you help me with this subject?
Yavuz Gönen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0054170.
Hello Yavuz,
This was caused by a glitch in the data-base, your email address was linked to two users, and the system did not know which one to choose.
The issue was solved with assistance from the Dev team that fixed it in the data-base.
Everything should work now.
For this type of issues, a case needs to be raised with the Support team.
Thank you,
Radu
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