Licence available in account settings but active on computer - deactivating not possible - windows 11 update - trados freelance 2024

Hello,

when sending in my computer for repairing, I made sure to deactivate my licence because I needed it to work on my old computer.

When the repaired device was returned, they had nicely mirrored my system for my convenience, but strangely, Studio Licence was activated, so I had Studio active on 2 devices (without knowing).

After a Windows 11 update, Studio shows an active licence on my computer but an available licence in my account.

When trying to deactivate, there is an error message.

When trying the offline deactivation process, the licence window does not show alle content, and I can't access the installation ID needed for the process, it's hidden and there is no way to scroll down or enlarge the window in order to unhide the content.

So I'm completely blocked with an active project with deadline tomorrow.

Could you please help?

Thanks a lot in advance!!

Clarissa

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Parents Reply
  • Oh Sorin I'm so grateful you are here!

    I performed the steps you suggested. When re-opening studio, it still was activated. When re-opening the project, studio crashed (when I tried to add a TB, the TMs I added before were still there).

    Do you have still ideas? Maybe the issue is not the licence, as you also said in your first post. If not, what in the project could cause the problem? Or something in the interaction of windows 11 and studio?

    the project manager couldn't detect any problem on her side.

    Thanks a again a ton in advance!

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