I tried out Trados Studio 2024 Freelance using the free trial, then signed up for a subscription last month. Since then, I've been getting the countdown for expiring trial version every time I start it up. Today, when I sign in using the Subscription tab as per usual, I get a message that the license has been deactivated and Trados will exit, after which it shuts down. My license is still active. Please help, I have a deadline approaching.
Nick
Please see https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039217
Then, if requested, activate your subscription using the steps at this link: https://gateway.rws.com/csm?sys_kb_id=a9cd26e01b0f9a50772c0dcad34bcba0&id=kb_article_view
Kind regards,
Elisa Maxim| RWS Group
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Hi Elisa, thank you for the prompt reply. The linked article however doesn't seem to relate to my problem since I am getting a different message. On my end, it says the "license has been deactivated" and the program shuts down. It's as though it doesn't recognise my active subscription. And when I log in at Language Cloud the display looks nothing like in the (second) linked article, and there are no connected devices to delete, only 'Connected AI' for Language Weaver.
Hi Elisa, thank you for the prompt reply. The linked article however doesn't seem to relate to my problem since I am getting a different message. On my end, it says the "license has been deactivated" and the program shuts down. It's as though it doesn't recognise my active subscription. And when I log in at Language Cloud the display looks nothing like in the (second) linked article, and there are no connected devices to delete, only 'Connected AI' for Language Weaver.
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