I upgraded from 2022 to 2024 with the option to use one or the other. They're both on the same PC. 2024 woeks fine. When I open 2022, I'm asked to activate. When I so and I insert the 2024 activation code, I get the 82778310 error code. Apparently 2022 refers to its original activation code and isn't linked to the new code. How can we fix this please?
Hi kes quecest,
You cannot activate Trados 2022 with the activation code of Trados 2024, once you processed the upgrade the activation code generated is for Trados 2024.
Please check the below article on How to license Trados Studio 2022 with a Trados Studio 2024 single-user license activation:
Kind regards,
Anca
Anca Stoian | RWS Group
Thank you for your suggestion. I'm using Trados 2022 SR2 - Build 17.2.12.19268 but I still get the License Expired window and the option to activate even after a reboot of the whole system.
In the article it is mentioned :If your Trados Studio 2022 will launch in Trial mode (it will happen if you install the software for the first time on a computer) it will pick-up the licensing from Studio 2024 only after the Trial period expires. This will happen automatically and no further steps are required. The Trial version is equivalent, in terms of options and features, with a full Professional license.
Can you share the screenshot from Trados 2022 of that window? Is it in trial mode? If yes, then as mentioned above and in the article, that may happen.
Kind regards,
Anca
Anca Stoian | RWS Group
It isn't in Trial mode. Some time back, I uninstalled 2022 and reinstalled it. Although it's in French, you'll recognise the words which are practically the same as in English
Best regards
kesquecest
kes quecest We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0025775.
Anca Stoian | RWS Group
Thank you for your reply. I didn't opt for the support contract because I never had problems with Trados, except with the activation process. It's always been a headache over the past few years, from one version to another, all the way back to SDL. To be honest, if the activation process had been properly implemented by SDL, we wouldn't be having all these issues. Maybe I'm naive, but we shouldn't require special support for activations. 
Anyhow, fair enough, I'll wait 48 hours and thank you again for your kind cooperation
Best regards
kesquecest
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