problems with ticket Label : 00851649

Question

Hello, 
 
 I'm referring to the ticket Label : 00851649 
 Unfortunately I still have the same problems, whenver I open Trados Studio the notification "4 days remaining" (see screenshot below) appears. 
 What happens after these 4 days? We have a perpetual license. You have already resetted our licenses, you asked me to confirm and to re-activate but actually the licenses appear not to have been resetted. Nothing changed. 
 Thanks for helping me out. 
 Best, 
 Alex

Ana Sabo · Answer

Diego Caldognetto We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00851971 .

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

problems with ticket Label : 00851649