Hello noha mostafa ,

Can you please send me some screenshots with the steps you do for both problems?

Best regards

Hello Ana-Maria Matefi ,

Thank you for your reply.

For the Preview, I don't know what to do. I tried a Word file, but the Preview was distorted.

For the translation memory, from the Translation Memories View, I found the folder "Upgrade Translation Memory" empty as per the attached screenshot.

Both problems are still pending and were not resolved.

Thank you and best regards,

Hello, for the upgrade of the Translation Memory, please follow the steps from this article:

https://gateway.sdl.com/CommunityKnowledge?articleName=000007897

For the preview, please open a file for translation and see if the Preview works:

Hi Ana-Maria Matefi, 

Thank you very much for your great support.

For the TM, I managed to upgrade my two main Translation Memories, but I still could not find my third corporate TM, which is similarly important. However, not all of the two upgraded TMs were completely upgraded as per the attached screenshot. I, therefore, appreciate if you could advise if there were any other steps required to be taken in this regard.

For the Preview, the live Preview window is still not functioning. It only generates a separate target file in Word as per the attached screenshots.

Therefore, your help in this regard would be highly appreciated. In fact, this feature is exceedingly helpful in understanding the source file and speeding up my translation, when the live Preview window instantly updates as I proceed with the translation. 

Thank you very much for your kind help and time.

Best regards,

Noha

Hello Ana-Maria Matefi ,

I look forward to your kind reply for my two queries.

I followed the instructions, but still my Live Preview does not work and the TM upgrade was not successful and generated the error illustrated in the attached screenshot.

I believe these are two big problems that I won't be able to resolve on my own and would highly appreciate Trados Studio online support to help me with them to be able to use my new purchase.

Thank you very much for your great help and support,

Best regards,

Noha Mostafa

Hello, please try to repair the TN using this plug in:

appstore.rws.com/.../41

Hello, please try to repair the TN using this plug in:

appstore.rws.com/.../41

Hello Ana-Maria Matefi ,

I downloaded the suggested plug-in and have already repaired two TMs but couldn't upgrade the rest because the Upgrade button was grade-out as per attached screenshot. Then I got the following error message "Service SDL Desktop Platform Commandbars IAction Service' could not be started."

Now, Trados doesn't work altogether. I cannot start the tool.

I am afraid now the problem is even worse.

I need immediate help.

Best regards,

Noha