Installation issues with BaccS v5 Desktop

Question

Hi Paul, hi Eugene, hi everybody, 
 
 I try to migrate from the previous baccs to SDL Business Manager. 
 I now have 2 SDL accounts. One as ever and the other with my name plus _baccs 
 From the latter, I downloaded the software nad tried to install the software on my NAS drive (as I did with the old baccs). The following error message appears: 
 I then tried to contact support, but failed. I tried to log in through the second, new account, but have been refused entry because my email address is linked to my other account. 
 1. What can I do to make this work? (EITHER install software on NAS OR install software on two machines with data located on NAS) 
 2. How would I contact support? 
 Thank you so much for your efforts. 
 Best, Carola

Carola Striebel · Answer

Hi Eugene, good to hear from you, very long time no see 
 1. Problem was located between chair and desktop: I had some SDL files still open, that's why install didn't work 
 2. In my SDL licence account, I have been assigned a software and maintenance agreement SMA until 22 March 22. When I try to proceed through that official channel, I get nowhere. But it is ok for me to use the community. 
 3. The wiki reference is right here on the business manager community start page (second last line): 
 Best, Carola

Ana-Maria Matefi · Answer

Carola Striebel said: 2. In my SDL licence account, I have been assigned a software and maintenance agreement SMA until 22 March 22. When I try to proceed through that official channel, I get nowhere. But it is ok for me to use the community. 
 Hello Carola Striebel , 
 In order to be able to use the SMA contract, please log in on the SDL account and switch to the account with "_BaccS". You will find the "Get Support" button on the Support & education + Support tab. 
 Wish you great day. 
 Best regards, 
 Ana-Maria Matefi

Trados Business Manager > 00 - Licensing and Installation

Installation issues with BaccS v5 Desktop