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Cannot create users KnowledgeCenter2016.

jose avila

Hi all,

I'm having issues trying to create users in knowledgeCenter2016. Every time I go to the web app ->  Content manager -> Settings -> Users and hit the 'New' button to create/add a new user, a new window opens up but it never display any information, it just keep loading until it times out.

I've noticed that this only happens for 'users' since I'm able to create/modify 'User Groups' and 'User Roles' as well.

I have reinstalled the InfoShare app and ran a DBUT, everything seems to be properly configured however this issue still persist.

Could you please help me identify what could be causing this problem? where should I look at for these kind of requests/logging?

Thanks in advance.

Jose
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  • 0 in reply to jose avila

    SDL support provided a workaround as this seems to be an issue with their code somewhere.

    Open \InfoShare\Web\Author\ASP\Trisoft.InfoShare.Client.config in a text editor and change the rendition value and label to one that still exists in your system.

    Note: the default values that were causing the problems are:

    VRESLOW
    Low

    After this recycle the IIS application pools in IIS manager and try again to open the new user dialog.

    Hope this helps.

    Regards,
    Jose
  • 0 in reply to jose avila
    Thanks for making this thread more valuable for the future!

    The 'Low' resolution (element name VRESLOW) is present in more than 80% of the systems. There is almost always a need for a smaller lower quality image preview resolution typically also web friendly.
    If people don't like the 'Low' label, it is usually renamed (so element name VRESLOW is still valid). It seems in your setup it was completely removed, meaning that all configuration and fall throughs had to be reconfigured.

    Best wishes,
    Dave