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Unable to login to Publication Manager

Meg LaVergne

We are running Tridion Docs 14.2 and Publication Manager 14.0.2 with Oxygen XML Author 21.1

I have a user who has successfully changed her password on Tridion Docs Content Manager, but cannot update the password in Publication Manager account.

She has used the same login as for Content Manager but gets a "Access is denied" error when changing the password.

We have tried moving the ...\SDL\InfoShare Client folder to a backup folder and relaunching Publication Manager, but the error persists.

Any help here would be appreciated.
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  • 0

    Once you change your password in Content Manager (CM) there is no need to change it again using a client application like Publication Manager or the SDL Bridge for Oxygen. The client apps pick up the new password immediately after an update using the CM. If the account on the client app side still won't recognize a password change made on the server side then delete the account and recreate it on the client side.
  • 0

    Once you change your password in Content Manager, there is no need to use the Change Password button in a client application like Publication Manager or the SDL Bridge for Oxygen. The following procedure should work. Assuming you have only one account created on the client app side...

    1. Close the client app

    2. Change your password in Content Manager

    3. Open the client app and try to connect normally to the repository using the Browse Repository menu item

    4. You should get prompted to change your password (especially if you check "remember password" in the client app)

    5. Change the password in the Connect dialog box to what you reset it to in Content Manager

    If you still have an issue, try one of these troubleshooting tips in the following order.

    1. Uncheck "Remember password" in your client app account and try to log in with the new password.

    2. Delete the client app account and recreate it using the new password.

    3. Clear your cache on the client side by deleting the \SDL\InfoShare Client folder

    4. Reinstall the client app.

    Good luck.
  • 0

    Can you log into your Tridion account using your browser?

    This may or may not be related.....we have on several occasions seen that we are unable to log in through Browse Repository (Oxygen) and Publication Manager, but then successfully using the browser. This has been caused by a timing issue: the server clock is more than approximately 5 minutes out of sync with your own computer clock. When this has happened we have either waited until the two clocks show the same time (which may take a while), manually updated the computer clock, or manually synchronized the two computers.
  • 0

    Thanks for the replies.

    We have narrowed this instance down to a VPN permission issue.