Hi, Akheil.

We recently upgraded to TD 14.2, and we were told that 21.1 is the newest oXygen we can use. I'd love to be able to keep up with new oXygen versions as they're made available. But the difficulty -- I think -- is that RWS/SDL isn't willing to invest in upgrading and maintaining multiple versions of the authoring bridge. I can understand their point of view.

Hi Larry,

Thanks for your reply, we have encountered a bug in Oxygen Author 20.1 which is already end of life, but is the only supported version in TD 13.1. Oxygen won't provide a patch as its end of life and the issue can't be replicated in there supported version Oxygen 23. So would Tridion Docs be on the hook to provide extended support for Oxygen 20.1?

Hi Akheil,

If possible, could you let me know about the Oxygen's bug in detail? Currently, we are using Oxygen XML Author V20.1 with TD14. Although it crashes sometime, we didn't run into serious problems.

Hi Naoki,

The bug we ran into is around conrefs and adding them in Oxygen Author, some conrefs don't show up in the list of selectable conref in oxygen. Don't know why, in the past I have found smart quotes, or invalid characters in the conref text. But this time there is nothing odd in it, just doesn't show up. The bug is resolved in v23 of Oxygen Author, but V20.1 is not support in any way by Oxygen, so you are on your own, if you run into bugs.

Hi Naoki,

The bug we ran into is around conrefs and adding them in Oxygen Author, some conrefs don't show up in the list of selectable conref in oxygen. Don't know why, in the past I have found smart quotes, or invalid characters in the conref text. But this time there is nothing odd in it, just doesn't show up. The bug is resolved in v23 of Oxygen Author, but V20.1 is not support in any way by Oxygen, so you are on your own, if you run into bugs.

Hi Akheil,

Thank you for sharing the information. Indeed, we rarely use conref for our documents. Therefore, we didn't realize such a bug.