Load balanced environment - determining web client for object import

McAfee has a load balanced SDL Tridion Docs 13 environment - web client logins are directed to an APP1 or APP2 server based on the current load on those servers. The problem is, translation vendors use the web client to import content using one application server (for example, APP1), then when our l10n Program Managers try to find the imported content, they can't see it because they are logged into the other app server (APP2, for example).

 

There is no way to tell which APP server you are logged into (they both have one URL - the load balancing takes place "behind the scenes"). Most of the time, our l10 Program Managers are lucky (they are logged into the same APP server as the translation vendors). But occasionally they are not - to get to the same APP server, they must clear browser cache and login again, hoping the load balancer directs them to the desired APP server.

(BTW, we know that Content Importer is gaining favor over batch import via the web client - we just can't move to CI right now because it lacks multiple language support - the ability to import multiple languages at once is a big time saver for us.)

Has anyone else experienced this issue? Hoping there is a good workaround. Many thanks for any help you can give.
Paul M.
McAfee

Parents
  • Hi Paul

    As you are aware of alternatives like Content Importer, Translation Organizer or even custom API code. Just added these for the record here.

    An out of the box installation will use a local file system path. So indeed if you link up two-or-more application servers behind a load balancer, then they are not sharing their data. Theoretically depending on your Active Directory service user (OSUSER) security setup, you could configure a UNC file share from the second to the first server.

    -Dave
Reply
  • Hi Paul

    As you are aware of alternatives like Content Importer, Translation Organizer or even custom API code. Just added these for the record here.

    An out of the box installation will use a local file system path. So indeed if you link up two-or-more application servers behind a load balancer, then they are not sharing their data. Theoretically depending on your Active Directory service user (OSUSER) security setup, you could configure a UNC file share from the second to the first server.

    -Dave
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