Trados Studio Freelance 2024 annual subscription no NMT

Question

Hello, I'm using Trados Studio 2024 SR1 - 18.1.4.6694 with a Trados Studio Freelance annual subscription. I'm logged into my account in a Studio but NMT does not show as an option to add to a project (see screenshot). I've been in contact with Dejana about this. She's proxied into my PC to check my settings. We've tried using different projects and language pairs but the result remains the same. Please could you check this for me? 
 Many thanks. 
 I'm unable

Ana Sabo · Answer

DELAINA HASLAM We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0051551.

Ana Sabo | RWS Group

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Trados Studio Freelance 2024 annual subscription no NMT