Hi Mathilde Perdoux,

Please see the below article for the error you indicate:

https://gateway.rws.com/csm?sys_kb_id=ce8d2aa01b0f9a50772c0dcad34bcb7c&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=671676448385875015c56180deaad39b

Follow the troubleshooting advised there please and let me know how it goes.

Also, it helps if you actually mention what troubleshooting or procedures you already tried since we cannot know what you did.

Best regards,

Anca

Thank you for your answer.

I already tried that, but it didn't change anything.

Mathilde Perdoux We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0049801.