Studio crashes with a PowerPoint document

Question

Hi everyone! Trados Studio 2024 keeps crashing . There were clear signs of hanging before it happened (white screen). I've restarted Windows and Trados a couple of times and cleared the cache. Is a 6.75 MB PowerPoint document with over 20,000 words considered too large for the application? How can I prevent this from happening? Trados Studio 2024 SR1 - 18.1.3.6657 Freelance

Claude Brindamour · Accepted Answer

No specific error was displayed before crashes. Where can I verify .NET Framework ?

RWS Community AI · Answer

Probability score: 0.6 
 Question improvement suggestion: Provide specific details about any error messages received during the crashes, and clarify if the issue occurs with all PowerPoint documents or just specific ones. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello! 
 It sounds like you're experiencing frustrating crashes with Trados Studio 2024 while working with a PowerPoint document. Here are some steps you can take to troubleshoot and potentially resolve the issue: 
 **Step 1:** **Check for Updates** 
 Make sure that both your Windows operating system and Trados Studio are fully updated. Sometimes, updates can resolve compatibility issues that lead to crashes. 
 **Step 2:** **Repair Trados Studio Installation** 
 You can repair your installation of Trados Studio. This can help fix any corrupted files that might be causing the crashes. 
 **Step 3:** **Verify .NET Framework** 
 Ensure that you have the .NET Framework 4.7.2 or later installed, as Trados Studio 2024 requires .NET Framework 4.8 or later. If necessary, refresh your .NET Framework installation. 
 **Step 4:** **Check for Corrupted Resources** 
 If the crashes occur at specific segments, check if your Translation Memory (TM) or Termbase is corrupted. Disable them one by one to see if the issue persists. 
 **Step 5:** **Store Resources Locally** 
 If your translation resources are stored on a shared drive or cloud service, try moving them to your local machine to see if that resolves the crashing issue. 
 **Step 6:** **Reset Studio to Default Settings** 
 If you suspect that the installation might be problematic, consider resetting Trados Studio to its default settings. 
 **Step 7:** **File Size Consideration** 
 Regarding your question about the file size, a 6.75 MB PowerPoint document with over 20,000 words should generally be manageable for Trados Studio. However, if the document contains complex formatting or embedded objects, it might lead to performance issues. 
 If these steps do not resolve the issue, please provide any specific error messages you encounter, as this information can help in diagnosing the problem further. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Ana Sabo · Answer

We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0043971.

Ana Sabo | RWS Group

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Gérard LAMBERT · Answer

Hello Claude Brindamour , 
 Claude Brindamour said: Is a 6.75 MB PowerPoint document with over 20,000 words considered too large for the application? 
 For the application, maybe not, but for your harware, it might be. 
 Cordialement. 
 G&eacute;rard

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Studio crashes with a PowerPoint document

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