Hello Valeria Maria Tafel (Valeria MariaTafel), 

I shall let colleagues more skilled than myself try to help you with your repeated crashes. I just want( to remind you that shutting down your computer only beause some piece of software has frozen is a desperate, brutal process which may damage your computer software.

It is much safer to press CTRL+ALT+DELETE, select "Task Manager" in the list, open it, look for SDL Trados Suddio, right-click on it and choose "End of Task".

Good luck for the broader problem.

Gérard

Hi Valeria Maria Tafel,

More details would help, as we don't know what is happening on your computer or what you are working on. Also, in case of errors, screenshots of the errors help a lot. And like Gérard LAMBERT  mentioned, force closing a computer may do more damage than help to both the computer and the software. So please use CTRL+ALT+DELETE, select "Task Manager" in the list, open it, look for Trados in the processes, right-click on it and choose "End of Task".

Now back to your issue, does Trados freeze when you work on a particular project or package? If yes, this means that inside that project or package there may be a corrupted file which can cause Trados to freeze. Also, it matters if it's a local project/package or a server-based one. And are you saving files locally or on OneDrive or some similar shared space? Because saving on OneDrive may cause issues with Trados.

Moreover, and for future reference as well, in case one experiences issues with Trados like freezing, not starting, etc - first thing advised is to do a Repair of Trados and next a Reset of Trados to default settings, both processes explained in the article below and with what steps to take so please try this instead of force closing the computer:

https://gateway.rws.com/csm?sys_kb_id=b24f61e983466690396947426daad39d&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=be103b6883fb225415c56180deaad368

Please do reply to what I asked above so I can have a better idea of what is happening. Thank you.

Best regards,

Anca

I know that, Gérard, but as you may read above, that process does not work! That's exactly m problem!!

No error message shown, it just freezes on the Editor page where I am and - as I wrote above - the CTRL+ALT+DELETE process, which I know very well, DOES NOT WORK!
Trados would remain just stuck and nothing works until I switch down everything!
In some other cases, like 20 seconds ago, Trados shuts down by itself while I'm writing. No reason, no error message, I did not do anything unusual. But in these cases, I can simply relaunch it.
I usually work on files belonging to a package, yes, but there are no corrupted files. When I manage to reopen it, everything works fine again.
Only local projects, I do not work online.
About OneDrive, that might be the case. Actually I did not want to use it, I wanted to store my files locally only, but OneDrive started automatically when I first configured my PC: do you know how I could disable it?

 Valeria Maria Tafel 

If you really need to kill Studio, you can call the Task Manager in Windows 10/11 directly by pressing CTRL+SHIFT+ESC. Then select the process and chose "close" (or similar, in German it is called "End process"). But this is not the solution to your general problem.

From my experience the first step would be switching the language of Studio to English. Then follow this steps to maybe resolve your problem more reliable:

• With a file open in Editor, go to View and select "Reset window layout"
• Restart Studio, do so after each of the steps here
• Go to File -> Setup -> Manage user profiles and select "Reset user profile"
• Repeat the first step
• Go to File -> Setup -> Manage user profiles and select "Change user profile". Navigate to C:\Program Files (x86)\Trados\Trados Studio\Studio18\UserProfiles and select one of the profiles from there. Should you be asked to overwrite an existing profile, confirm and overwrite it.
• Repeat the first step
• Go to C:\Users\%username%\AppData\Roaming\Trados and delete the folder Trados Studio completely
• Restart Studio. Configure your data and chose the same user profile you loaded in the step before
• Check the location of your projects you are currently working on. Note this location. Close Studio, Go to Documents\Studio 2024\Projects and rename the projects.xml file to something like _projects.xml. Reopen Studio. From the Projects view (now empty) chose "Open project" and navigate to the location you noted and open the projects one by one

Of course stop after the step which solves the problem, it is then not necessary to go for the next steps here.

Studio should work properly, provided you do not have chaos on your PC. Studio hates chaos.

Hi Valeria Maria Tafel ,

Various errors or unusual behaviour may actually occur when resources in use in Trados Studio are synchronized with OneDrive, as detailed in our KB article:

In the article it is also advised that, if possible, synchronization should be paused while Trados Studio is in use, or all Studio-related information should be saved in a location not synchronized with OneDrive.

Another option is to disable OneDrive altogether. For further information, please see on Microsoft Help page: Turn off, disable, or uninstall OneDrive.

Try pausing the synchronization with OneDrive or use a location which is not synchronized with OneDrive and see if that solves the issue. If the issue persists, you can check what Jerzy indicated and you also have the option for the reset to default for Trados.

Best regards,

Anca

Hi again Valeria Maria Tafel (Valeria MariaTafel)! 

Sorry! I had missed that with "Canc(el)" you actually meant "Delete".

Best regards.

Gérard

HelloValeria Maria Tafel ,

It's me again! I never use... and never disabled OneDrive. All my translation work is stored on my D:\ drive; One Drive can mess only with the C:\ drive.

BR.

Gérard

Gérard LAMBERT 

Not really. It controls the folder Documents and many other. And these folder may be located anywhere in your PC. My is for example on a drive with the letter e:\

 Jerzy Czopik Valeria Maria Tafel 

Well, my answer was some kind of personal shortcut! I guess that the idea is avoiding to store one's translation work, and especially Studio files, on the same drive as OneDrive. Or am I wrong again?

Best regards.

Gérard