Trados Studio 2024 - Extremely frequent crashes

Question

Hi, 
 Since some months I am experiencing extremely frequent crashes of SDL Studio 2024, occurring randomly whenever I am working in the editor. I paste below one example of crash report from Windows Event Viewer (Italian locale): 
 Nome applicazione con errore: SDLTradosStudio.exe, versione: 18.1.3.6657, timestamp: 0xc97e357c Nome modulo non valido: Sdl.DesktopEditor.Control.dll, versione: 18.1.3.6657, timestamp: 0x69173898 Codice eccezione: 0xc00000fd Offset errore: 0x00003292 Id di processo in errore: 0x56A8 Ora di avvio dell'applicazione in errore: 0x1DC6F61D3B64224 Percorso dell'applicazione in errore: C:\Program Files (x86)\Trados\Trados Studio\Studio18\SDLTradosStudio.exe Percorso del modulo in errore: C:\Program Files (x86)\Trados\Trados Studio\Studio18\Sdl.DesktopEditor.Control.dll Id di rapporto: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Nome completo del pacchetto guasto: ID applicativo relativo al pacchetto guasto: 
 I have updated Studio to the last available release (currently Trados Studio 2024 SR1 - 18.1.3.6657), but apparently to no avail. I also tried deinstalling/reinstalling and repairing the program but the issues are going on. 
 Do you have any hint/suggestion on how to diagnose the root cause/overcome this issue? 
 Best regards, 
 Davide

Jerzy Czopik · Answer

Davide Beretti 
 Thank you. The PC seems to be powerful enough. And as this happens with packages from a certain provider, I'd check their version. 
 When you receive such package, please go to Project settings and check the TM there. Should this be marked with an orange triangle, it needs an update. In this case please simply run an TM update from the Project settings. Also reorganise the termbases from the package. This can be done in MultiTerm. 
 I would also suggest changing the way of working: 
 
 Create your own TM for this customer 
 Copy the TM and the TBs from the package to the same folder, where you created your own TM 
 Create a new project 
 Add the sdlxliff files from the target folder of your received package 
 Add your own TM in first place, select it to be updated 
 Add customer TM(s) as additional TMs, do not select them to be updated 
 Add all TBs you may need, including those from the customer 
 Prepare the package including a creation of project TMs. This will extract the necessary parts from big TMs, making the work faster and more reliable 
 Translate the job and perform any checks needed 
 Run the batch "Update main translation memories" from the Batch task menu 
 Create a project template based on this project for future use. This will make the project creation next time very easy 
 Copy the translated sdlxliff files from the target folder of your project and paste them in the target folder of the package, replacing the original files there 
 Run the batch "Translation count" in the received project 
 Create return package and send it back 
 
 Even if the process seems to be complicated, it is very simple. The advantages are huge: 
 
 You will work with your translations from your TM in first place, which you can trust more than the translations from customer TM 
 The TMs used for work will be small and work fast 
 Your TM will be permanently updated with checked translations after each project 
 No raw translation will be entered in your TM

Anca Stoian · Answer

Davide Beretti We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0035447.

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Trados Studio 2024 - Extremely frequent crashes