If you have RAT (Rapid Add Term) installed, uninstall it and install back again from the app store via Trados Studio. After that please check the shortcut assignment, as there is a conflict between Studio setting and RAT setting, as both are the same.

Otherwise reset Studio by deleting these folders: 
C:\Users\%username%\AppData\Local\Trados\Trados Studio 
C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\18
C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio18

Then reinstall all necessary plugins again.

Jerzy Czopik 

Thanks for your suggestions. I don't have RAT installed, so I tried resetting Trados Studio, but it didn't work. Studio still crashes without warning when I use Crtl + Shift + F2, but it doesn't always do so. There's no logic behind it. Sometimes it works, sometimes it doesn't.

Hi Katharina,

Please try to reset Trados to the default settings by renaming the following folders on your machine:

C:\Users\%USERNAME%\AppData\Roaming\Trados - rename the Trados Studio folder

C:\Users\%USERNAME%\AppData\Local\Trados - rename the Trados Studio folder

C:\Users\%USERNAME%\Documents - rename the Studio [version] folder to Studio [version]_old

like in the KB article https://gateway.rws.com/csm?sys_kb_id=792c79773b81e6d093afd79704e45af0&id=kb_article_view&sysparm_rank=12&sysparm_tsqueryId=d0ea902a831e2290396947426daad3d2

Also, try verifying if this is happening only with a certain file or project, or with any file or project.

Kind regards,

Anca

Hi Anca Stoian,

Thanks for your suggestion. I tried this as well, but to no avail. And it happens in any project.

Regards,
Katharina

Hi again Katharina,

I see. 

Since this is happening with termbases - are these simple Trados termbases or GroupShare ones?

If these are Trados termbases and they are on a shared space, please save them locally on your computer and then remove and add them again from your computer to the project.

If it's a GroupShare termbase, I suggest you raise a support ticket and the technical team can look into this. The company has an active Support and Maintenance contract and the RWS account administrator should be able to raise a ticket to have this situation investigated.

Kind regards,

Anca

Hi again Katharina,

I see. 

Since this is happening with termbases - are these simple Trados termbases or GroupShare ones?

If these are Trados termbases and they are on a shared space, please save them locally on your computer and then remove and add them again from your computer to the project.

If it's a GroupShare termbase, I suggest you raise a support ticket and the technical team can look into this. The company has an active Support and Maintenance contract and the RWS account administrator should be able to raise a ticket to have this situation investigated.

Kind regards,

Anca

Okay, then we'll have to raise a ticket because it happens with Groupshare server termbases. Thanks for your help!