With this update, RWS somehow managed to hit yet another new low. Trados still crashes constantly. Autosuggest does not work properly anymore. The termbase still crawls along. The DeepL plugin keeps crashing the app. And now, OpenAI for Trados has started producing utterly nonsensical results in multiple languages. Bravo!
We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0022088.
Anca Stoian | RWS Group
Maria Leverenz Jerzy Czopik Anca Stoian Mariusz Lasota
Hi Maria,
I'm so sorry I didn't see your reply to my post. I've been working on a series of urgent deadlines, thus ignoring my emails. Thanks, Jerzy for stepping into the breach 
Funny thing is; after replying to you Maria, I found the same thing happening to me, well, in as much as Studio started crashing. I had to track my changes and Studio 2024 SR1 started crashing with these complex jobs. I had to work in Studio 2022 instead. To empasize a positive of Studio 2024, I immediately missed the new feature of highlighting search terms.
I tried everything. Nothing worked. I reported the problem here Trados Studio 2024 SR1 crashes after verification run on a job that has previous Tracked Changes marked and it's a bug. A tracking number has been assigned: LG-50854 by Loredana Stoia
I'd be very grateful, Anca, if you could explain here what solution you found, if any.
All the best to everyone!
Ali
Hi Allison,
I am not technical team or product development - when errors or issues don't get solved by the articles we have to troubleshoot them, I can open a case for the technical team so they can investigate further.
I read your topic and in your case, Loredana already opened a bug for this, there's not much else I can do. I can open a case for you with the technical team to also have a look, but I can't guarantee the outcome since this was logged as a bug.
Kind regards,
Anca
Anca Stoian | RWS Group
Hi Allison,
I am not technical team or product development - when errors or issues don't get solved by the articles we have to troubleshoot them, I can open a case for the technical team so they can investigate further.
I read your topic and in your case, Loredana already opened a bug for this, there's not much else I can do. I can open a case for you with the technical team to also have a look, but I can't guarantee the outcome since this was logged as a bug.
Kind regards,
Anca
Anca Stoian | RWS Group
Hi Anca Stoian ,
Sorry, my bad. I should think before I type!
I should have asked Maria Leverenz to share here if whoever investigates this for her finds a solution.
It is always useful if, when a solution is found, this is then shared in the thread.
Have a lovely day,
All the best,
Ali
Unfortunately, none of these problems have been solved yet, not even by Trados Support. A new problem has arisen this week. Autopropagate now causes Trados to freeze. It can only be closed via the Task Manager. Unfortunately, pre-translating files afterwards does not reliably ensure that all segments are translated in the same way.
If you're having further problems, the quickest way to find solutions is to reply to the email that you will have received from Trados Support, case ID: CS0022088
They can then look again at your settings and environment, plus your Trados logs, in the hope of helping you.
Do you still have their email?
I hope so...
All the best,
Ali
Hej Ali, thanks for your reply. Unfortunately, the remote maintenance by support was not successful. Kind regards Maria
Unfortunately, the remote maintenance by support was not successful
Even if it was not successful, you can stil ask them for further help, I'm sure... Can't she, Paul Filkin ?
All the best,
Ali
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