Anne Fox We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0015881.

I have the same problem as Anne. Some projects I could get back from the Cloud, some in Desktop version, some with Cloud symbol. But in none of the projects I can add new files or folders. Always greyed out. Even when I add a file in the cloud. I cannot open it for editing, neither in the online nor in the studio editor. Working on it for half a day now without any real progress. So far the upgrade has caused only harm, no advantages at all. I can't even find out about any AI tools etc.

I have the same problem as Anne. Some projects I could get back from the Cloud, some in Desktop version, some with Cloud symbol. But in none of the projects I can add new files or folders. Always greyed out. Even when I add a file in the cloud. I cannot open it for editing, neither in the online nor in the studio editor. Working on it for half a day now without any real progress. So far the upgrade has caused only harm, no advantages at all. I can't even find out about any AI tools etc.

Hi Julia Švarc 

Please create a separate post, so that my colleagues can further assist you with the issue.

Thank you for your understanding!

Kind regards,