Probability score: 0.8  

Question improvement suggestion: Please provide the exact error message you receive when trying to open the package, as well as any troubleshooting steps you have already taken.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello!  

It sounds like you're encountering an issue with opening a World Server package in Trados Studio 2021 after migrating to a new PC. Here are some steps you can follow to resolve this issue:

**Step 1:** Ensure that you have installed the World Server Compatibility Pack for Trados Studio 2021. This is essential for opening WSXZ packages. You can download it from the RWS AppStore.

**Step 2:** After downloading, close Trados Studio if it is running. Unzip the downloaded file and run the `World Server Components.msi` installer. This will install the necessary components.

**Step 3:** Once the installation is complete, reopen Trados Studio. Instead of double-clicking the WSXZ package, go to the Home tab and click on the "Open World Server package" button to open your package.

**Step 4:** If you still encounter issues, check for any duplicate names in your World Server project that might be causing the problem. You can do this by going to Management > Administration > Customization in World Server and checking for duplicates in the TD Entry and TD Term object types.

**Step 5:** If the problem persists, consider using a workaround by changing the file extension of the WSXZ package to .zip, extracting the contents, and removing the TBX and XCS files. Then, re-compress the remaining files into a new WSXZ package and try opening it again in Trados Studio.

**Step 6:** If none of the above steps work, please provide the exact error message you receive when trying to open the package, as this will help in diagnosing the issue further.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

The wsxz fomat is not in the supported packages, even after installing the World Server Compatibility Pack for Trados Studio 2021...

Hi TOSHIAKI IZUMI,

Please make sure there are no updates for Trados, since you just installed it on a new computer. 

Please also check the documentation about Trados 2021 and Worldserver packages and see if there is something you may have missed.

https://docs.rws.com/en-US/trados-studio-2021-sr2-813470/packages-and-return-packages-for-sdl-worldserver-users-547438

You can also export the package again, save it locally and then try to open it.

Best regards,

Anca

Each time I try to open WS package in Trados 2021 I get the attached error...I can only open it with Trados 2019 

Hi Fabienne Mardo,

do you have the Worldserver compatibility pack installed for Trados 2021?

https://appstore.rws.com/plugin/103

Best regards,

Anca

Yes, it appeared just after installing it...

Is you Trados updated as well? you need to make sure Trados is updated and you download and install the version for your Trados - another version of the app won't work for yours.

Hi Fabienne Mardon ,

Hi Fabienne Mardon ,

Everything is up-to-date...

Please send a screenshot of your Trados Studio 2021 version (Help/About) and of the installed "SDL WorldServer Components 2021". 

I have just installed TradosStudio2021_SR2_CU12_9338

And now it works..but still my versions of Trados (laptop and desktop) do not connect to the Internet... it has never worked so 
I have to check for updates manually....