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Renewing subscription for Studio 2022

Louise Lundman

Hi,

Why is is so difficult to renew the subscription model of Studio 2022? My subscription ended yesterday, but I had no warning, so I woke up to a Studio 2022 that stopped working while I'm in the middle of an urgent project.

I was expecting a simple "Renew my Subscription" button (as with all other software on the market), but apparently I have to apply to have it renewed, and according to you chat agent, that can take up to 2 work days. I have reached out to you by chat, email and by filling out your renewal form, but no reply. So 2 days of stand still (facing consequences at my translation agencies), just because your subscription renewal process is so complicated. Is that your level of customer service at RWS? Is that what I'm paying 324€ a year for? Totally unacceptable. Please make this a simpler process, and please add a notice in Studio to warn the user, in good time, when the subscription is close to ending!

Please get back to me in this matter as soon as possible.
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    Continuing the above issue: I have now recevied an order number, the order has been paid and processed, but my subscription still does not work. I now face the same issue as Jozef Diladi (linked to under Related in the right pane here): the payment has been made, the order has been processed, yet my subscription is still listed as Inactive in my RWS account. The expiry date is set to before the activation date and I have no access to my projects. Please fix this ASAP, as I'm loosing time and money by the minute.
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  • 0

    Continuing the above issue: I have now recevied an order number, the order has been paid and processed, but my subscription still does not work. I now face the same issue as Jozef Diladi (linked to under Related in the right pane here): the payment has been made, the order has been processed, yet my subscription is still listed as Inactive in my RWS account. The expiry date is set to before the activation date and I have no access to my projects. Please fix this ASAP, as I'm loosing time and money by the minute.
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