Error when copying and pasting text into the target segment

Question

I receive the following error message, when I try to copy and paste text into the target segment, and it is interesting, because I only get it for one particular client's Trados package.

The main error message is in English: An attempt was made to read or write protected memory. This often indicates that another area of memory is damaged.

<SDLErrorDetails time="2024. 04. 10. 18:05:14">
  <ErrorMessage>Védett memória olvasására vagy írására történt kísérlet. Ez gyakran arra utal, hogy a memória más területe sérült.</ErrorMessage>
  <Exception>
    <Type>System.AccessViolationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.DesktopEditor.Control</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   a következő helyen: Tree.TreeField.pco_GetRoot(TreeField* , FieldPtr<Tree::ContainerField>* )
   a következő helyen: FrameworkDocumentControl.pco_FindRow(FrameworkDocumentControl* , FieldPtr<LayoutRow>* , FieldPtr<Tree::TreeField>* pco_field, Boolean b_searchHiddenRows)
   a következő helyen: FrameworkDocumentControl.vpco_GetLayoutSearchHint(FrameworkDocumentControl* , FieldPtr<TMFC::CT_LayoutComposite>* , TextPosition* position)
   a következő helyen: Tree.CaretIterator.v_SetFromTextPosition(CaretIterator* , TextPosition* , FieldPtr<TMFC::CT_LayoutComposite>* , Boolean )
   a következő helyen: TextIterator.Move(Move direction)
   a következő helyen: SmartPasteAdjustSpaces.GetNextChar(ITextIterator iter, IAbstractNode endNode)
   a következő helyen: SmartPasteAdjustSpaces.GetCharAfterSelection(Boolean& haveSpace)
   a következő helyen: SmartPasteAdjustSpaces.RetrieveSelectionMargins()
   a következő helyen: SmartPasteAdjustSpaces.RetrieveMargins(IDocumentFragment fragment)
   a következő helyen: SmartPasteAdjustSpaces.ReplaceSelection(IDocumentFragment fragment)
   a következő helyen: AbstractFrameworkEditControl.PasteClipboardToDocument()
   a következő helyen: Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.Paste()
   a következő helyen: Sdl.TranslationStudio.Editor.TranslationEditor.ActionHandlers.PasteActionHandler.Execute()
   a következő helyen: Sdl.Desktop.Platform.CommandBars.RetargetableAction.Execute()
   a következő helyen: Sdl.Desktop.Platform.Implementation.CommandBars.SimpleActionExecuter.Execute(ActionData actionData)
   a következő helyen: Sdl.Desktop.Platform.Implementation.ResourceLoggingInternalCommandExecuter`1.ExecuteWithResourceLogging(TCommandData commandData, String message)
   a következő helyen: Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
   a következő helyen: Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut)
   a következő helyen: Sdl.Desktop.Platform.WinForms.StudioWindowForm.OnPreviewKeyDown(Keys keys)
   a következő helyen: Sdl.Desktop.Platform.WinForms.GlobalKeysMessageFilter.PreFilterMessage(Message& m)
   a következő helyen: System.Windows.Forms.Application.ThreadContext.ProcessFilters(MSG& msg, Boolean& modified)
   a következő helyen: System.Windows.Forms.Application.ThreadContext.PreTranslateMessage(MSG& msg)
   a következő helyen: System.Windows.Forms.Application.ThreadContext.System.Windows.Forms.UnsafeNativeMethods.IMsoComponent.FPreTranslateMessage(MSG& msg)
   a következő helyen: System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   a következő helyen: System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   a következő helyen: System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   a következő helyen: Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio16</ProductVersion>
    <EntryAssemblyFileVersion>16.2.12.9338</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1038</OperatingSystemLanguage>
    <CodePage>1250</CodePage>
    <LoggedOnUser>DESKTOP-V62C5EA\noemi</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-V62C5EA</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>16493352 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Moved the error message to a code block. If you don't it gets picked up by the automated spam filter.
[edited by: Paul at 7:39 AM (GMT 1) on 29 Apr 2024]

Ana-Maria Matefi · Answer

Hello Noémi Németh , 
 Please see if this article can help you: 
 https://gateway.sdl.com/apex/communityknowledge?articleName=4985 
 Best regards, 
 Ana-Maria Matefi

Paul · Answer

Noémi Németh 
 Since it's clear that the exception was triggered during a clipboard paste operation within Trados Studio I think it's worth looking at what you were copy/pasting. The functions involved suggest that the program was handling layout and text position calculations at the time of the error so it could be due to the handling of specific document formats or the complexity of the content being pasted, which might not be properly managed by the application's memory handling routines. It would be better not to error but even if it doesn't it may be that what you were attempting simply isn't possible anyway. 
 Can you provide the steps you were applying and what you were trying to? For example: 
 
 you copied formatted text, maybe with images even, from some dtp application? 
 where were you copying from? 
 were you copying across segments to try and populate the translation column or part of it? 
 
 So things like that... just to provide a bit more context and maybe allow us to reproduce.

Trados Studio > 2. Trados Studio

Error when copying and pasting text into the target segment