Shortcut no longer working

Question

Hi!
My shortcut for "confirm and move to next unconfirmed segment" (ctrl + enter) suddenly stopped working this morning. When I checked the shortcuts in options, it looked correct. To continue working, I had to change to a different shortcut (I now use alt + enter), which I can deal with right now as it's a bit of an emergency, but I would really like to go back to the old shortcut. It is not a problem with the ctrl key, which works for other shortcuts. Can you please help? I already tried repairing Trados, so that does not seem to be the issue.
Kind regads,
Johanna

Paul · Answer

Johanna Liljenzin 
 It might be a clash with some other software (easily done) but if you're sure it's not then perhaps try a reset. To do this just close Trados Studio and then rename this folder: 
 c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17\ 
 to c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17_old\ 
 If you can't find this folder then you need to unhide your hidden files/folders: 
 www.howtogeek.com/.../ 
 Then restart Trados Studio and see if that helped.

Trados Studio > 2. Trados Studio

Shortcut no longer working