Error when trying to opent Trados Studio 20232

Hello,  

If I try to open Trados Studio 2022 I get the following error message:

Error dialog box in Trados Studio with message 'Failed to add window command bar extensions.' and buttons for Knowledge Base, Community, and OK.

What can I do to resolve this problem? In case of necessity also a remote session is possible.

Thanks for your help.

Best regards

h.kallenbvorn



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[edited by: Trados AI at 10:59 AM (GMT 0) on 1 Mar 2024]
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    Try a reset.  To do this just close Trados Studio and then rename this folder:

    c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17\

    to c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17_old\

    If you can't find this folder then you need to unhide your hidden files/folders:

    www.howtogeek.com/.../

    Then restart Trados Studio and see if that helped. If it doesn't please provide the full stack trace as that image isn't necessarily helpful at all. To that click on the disk, save the error to your desktop and then attach the file you saved to your reply in here:

    Error dialog box in Trados Studio with a red X icon, displaying the message 'Failed to add window command bar extensions.' with Knowledge Base and Community buttons below.

    Paul Filkin | RWS Group

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    [edited by: Trados AI at 7:32 AM (GMT 0) on 2 Mar 2024]