Trados Studio 2021 SP2 not responding when trying to create a project or open any existing project or sdlxliff file

Trados Studio 2021 SP2 not responding when trying to create a project or open any existing project or sdlxliff file.

However, it works when a different user in the PC uses it.

I've tried to reinstall it, to log in with a different user account, to deactivate all plug-ins, but still doesn't work.

Any ideas?

Thanks a lot!

Nieves

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    I guess it could be related to permissions and how the software was installed on that computer.  So was it installed so that all users could access it?

    It maybe related to plugin installation too. If you didn't ensure that the plugins were installed using the plugin manager as opposed to the integrated appstore in Trados Studio then it's possible this could be responsible for problems.  Theoretically you need t install the plugins in the ProgramData folder and not the Roaming if you want to be able to have different users on the same computer be able to successfully use them.

    Worth starting there to get more context.

    Paul Filkin | RWS Group

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