Error message "Error opening Studio. Message: The input is not a valid Base-64 string as it contains a non base-64 character, more than two padding characters, or an illegal character among the padding characters." This is not a new account and I haven't installed any updates or plug-ins since yesterday when it was working fine. I'm not seeing anything helpful in the existing posts about this error message.
Joan Berglund We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00838459 .
Elisa Maxim | RWS Group
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