Importing TMX file

Hello, I am having trouble importing a TMX file to my Trados Studios 2022 SR2(Build 17.2.9.18688).
I've tried creating a new TM and importing it, but I keep running into an error; 
Error dialog in Trados Studio showing 'Import failed. The file could not be processed.' with details including System.Exception and Culture is not supported error..
I have tried searching inside the tmx file for "<br />" as suggested in this article but did not find this string.
I've reached out to RWS chat but they were unable to assist me, and was advised to post here.
I would appreciate any suggestions or advice, thank you.


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[edited by: Trados AI at 1:01 PM (GMT 0) on 29 Feb 2024]
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