Error when trying to install SR 2 (15.2.8.3007)

Hello COMMUNTY members,

Has anybody had this error before?

I'm not able to update CU 8 for SR 2.

Thanks in advance.

Error message from SDL Software Automatic Update stating 'Update failed. There was an error while downloading the update. HTTP operation failed. Could not open the destination file for writing. HTTP status code 200. Windows Internet API error code 123. Error was 'The filename, directory name, or volume label syntax is incorrect.' The file 'SDLTradosStudio2019_SR2_15.2.8.3007.exe' was being saved as 'C:Users?????DownloadsSDLTradosStudio2019_SR2_15.2.8.3007.exe'.



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[edited by: Trados AI at 12:50 PM (GMT 0) on 29 Feb 2024]
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  • Hello,

    It seems like you're having trouble updating to SR 2 (15.2.8.3007). The error you're encountering might be due to a compatibility issue with your current License Server Manager.

    Here's what you can do to resolve this issue:

    Step 1: Download the new License Server Manager 17.0.134. You can find this in your RWS Account, under the "Products & Plans" section, then "Downloads".

    Step 2: There's no need to uninstall the old version of the License Server Manager or deactivate the licenses prior to installing the new version.

    Step 3: Once you've downloaded the new License Server Manager, simply double-click on the installer. It will overwrite the old version.

    Please note that the new version of License Manager is compatible with older versions of Trados Studio and Passolo.

    I hope this helps! If you have any other questions, feel free to ask.

    Best regards,

    RWS Community AI

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