Error "Access to the path '....AutoSave\...' is denied" when saving, causes Trados to crash

When I try to save a project, I get the error message Access to the path '....AutoSave\...' is denied.  Trados then crashes.  

I have tried renaming my preferences folder as indicated in another thread, which worked for one session I think, then this started again.

In addition, in case it's related somehow, whenever I start Trados, it shows All Projects, even though the projects view is actually set to Status: In Progress.  That is, it's showing projects that are Completed even though it should only be showing In Progress projects.

Here are the full error details

<SDLErrorDetails time="10/13/2021 10:46:19 AM">
<ErrorMessage>Access to the path 'D:\Documents\Studio 2021\AutoSave\xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx' is denied.</ErrorMessage>
<Exception>
<Type>System.IO.IOException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>mscorlib</Source>
<HResult>-2146232800</HResult>
<StackTrace><![CDATA[ at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound, WIN32_FIND_DATA& data)
at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost)
at Sdl.TranslationStudio.Editor.AutoSave.AutoSaveWorker.DeleteTemporaryFolder(String projectFolderPath)
at Sdl.TranslationStudio.Editor.EditorService.DeleteTemporaryFilesAndFolders(String projectFolderPath, IEnumerable`1 translatableFileIds)
at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.OnSaved()
at Sdl.TranslationStudio.Api.Editor.SaveJobRequest.AfterExecute(IJob job)
at Sdl.Desktop.Platform.Implementation.Services.Job.FinalizeJob()
at Sdl.Desktop.Platform.Implementation.Services.JobService.ExecuteJobWithProgress(IExecutableJob job)
at Sdl.Desktop.Platform.Implementation.Services.JobService.ScheduleJob(IJobRequest jobRequest)
at Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.Save(Boolean closeAfterSave)
at Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.Save()
at Sdl.TranslationStudio.Editor.EditorService.SaveAllDocuments()
at Sdl.TranslationStudio.Packaging.Actions.CreateProjectPackageFromFilesAction.SaveAllDocuments(IStudioWindow window)
at Sdl.TranslationStudio.Packaging.UIReturnPackage.Execute()
at Sdl.TranslationStudio.Packaging.Actions.CreateReturnPackageFromProjectAction.Execute()
at Sdl.Desktop.Platform.Implementation.CommandBars.StaticAction.Execute()
at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass30_0.<ExecuteAction>b__0()
at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
at Sdl.Desktop.Platform.WinForms.IgCommandBarAction.Execute()
at Sdl.Desktop.Platform.WinForms.IgCommandBarAction._lazyButtonTool_ToolClick(Object sender, ToolClickEventArgs e)
at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick(ToolClickEventArgs e)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)
at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()
at Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.DoClickProcessing(MouseEventArgs e)
at Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.OnMouseUp(MouseEventArgs e)
at Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)
at Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)
at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsDockArea.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
</Exception>
<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.1.8.4404</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>VADER4\Steve</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>VADER4</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>33404364 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

Parents
  • Have you installed Studio as a different user? Try to reinstall Studio as admin (right click on the installation file and choice "Run as admin").

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

Reply
  • Have you installed Studio as a different user? Try to reinstall Studio as admin (right click on the installation file and choice "Run as admin").

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

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