Cannot sign in to Language Cloud account within Studio 2021 desktop (blank screen)

Question

I am unable to log in to my Language Cloud account within Studio 2021 desktop. When I click on the "Sign In" button, I am just presented with a blank screen. I have no problems logging in via a browser, so this is just an issue within the Studio environment (I have the latest version installed: SR1 16.1.3.4096). I have searched in the forum and found others experiencing the same problem, but there do not seem to be any clear solutions (I have also tried adding Studio to the antivirus exclusions, but it didn't resolve the issue). I hope someone is able to help!

Screenshot of Trados Studio 2021 showing a blank SDL Language Cloud Sign In window with a 'Trouble signing in?' link at the bottom.

Generated Image Alt-Text
[edited by: Trados AI at 3:59 AM (GMT 0) on 29 Feb 2024]

Lydia Simplicio · Answer

Hello Matthew Edwards , 
 Have you tried using a different browser? We recommend Chrome and Firefox (please ensure these are completely up to date). 
 Looking at previous similar cases (blank screen) this has sometimes been down to the Windows environment not being up to date or missing components. 
 Please ensure you close all applications and install all available updates to Windows/drivers etc as explained here- 
 https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3392/how-to-part-1-trouble-shoot-unexplained-errors-and-unwanted-behaviour-in-studio-multiterm 
 (parts1 & 2) 
 If the problem persists, please let us know which operating system you are running

Lydia Simplicio · Answer

Hello Matthew Edwards 
 Studio uses the default browser to connect/login- so it's always good to keep this updated. 
 By the looks of it, you have the latest Windows update, but perhaps the latest .net framework updates hasn't installed correctly (sometimes its necessary to run the updates a number of times as one or more components might fail- despite Windows telling you every thing is up to date. 
 .net framework can also be manually downloaded and installed. 
 https://dotnet.microsoft.com/download/dotnet-framework 
 Once complete, please repair Studio - 
 https://gateway.sdl.com/apex/communityknowledge?articleName=000001414

Trados Studio > 2. Trados Studio

Cannot sign in to Language Cloud account within Studio 2021 desktop (blank screen)