Hello Magdalena Zajac,

It sounds like you were having the error before upgrading.

Perhaps you could share the full error stack with us, that may shed some light onto this.

Also, please let us know the file type/package you are working with and when exactly you get the error.

Good morning Steven,

Let's try it again. I have saved the xml error file. How do I join this file here? I have only the option to insert a URL when I chose the option "Insert Image/video/file" and not a file. The "C:\Users\info\OneDrive\Desktop\sdlerror-2020710-8h31m31s.sdlerror.xml" is not a valid URL.

Thanks, Magdalena

Hello Magdalena Zajac,

Once you have saved the XML, click on INSERT - You see this option when clicking on REPLY

Now you can navigate to where you saved the file and upload.

This then renders nicely, and we can read all the necessary information.

This only allows to insert a URL.

P.S. It didn't work with Firefox, but it works with Windows Explorer. Here you are:

4237.sdlerror-2020710-8h23m32s.sdlerror.xml

Hi Magdalena Zajac ,

These are the exact steps.

Click on reply

Select INSERT

Now click directly on Upload-

Now you can navigate to the location where you saved the file- select and when you click Open

You will see the error

and now click OK for this to appear in the thread.

The file I have just sent you is the error message when I try to click on "Tâches en mode de batch". But there is also a message error which pops up when I open a sdlxliff file:

7043.sdlerror-2020710-10h19m49s.sdlerror.xml

Thanks Magdalena Zajac for this.

It looks like the Studio installation has become corrupted.

Please run through the steps in the following Wiki (2) articles, ensuring everything is updated.

https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3392/how-to-part-1-trouble-shoot-unexplained-errors-and-unwanted-behaviour-in-studio-multiterm

Then reset Studio to default -

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033669

This should then resolve the issues you are having.

Thanks Steven Whale for this information. I will read these articles asap and report how it works.
Have a nice weekend if I don't manage to do it before.

Hello Steven Whale,

Finally I managed to repair my Studio. My Windows was OK, but my Multiterm wasn't up to date and I had to use the app SDL Freshstart: everything is normal again after running the app.

Thanks for your help and best wishes
Magdalena

Hello Steven Whale,

Finally I managed to repair my Studio. My Windows was OK, but my Multiterm wasn't up to date and I had to use the app SDL Freshstart: everything is normal again after running the app.

Thanks for your help and best wishes
Magdalena