You are currently working on UAT
Hello Everybody,
My translator editors stopped working unexpectedly and doesn't wanna open files to finish my translation. The deadline is so close and I don't know what to do!
Please help me fix this issue
Hello Ahmed Sa'ad ,
This error would normally indicate a corrupted installation of Studio-
Please follow the instructions in the following SDL Gateway article-
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0034055
Once you have reset and repaired Studio- please ensure you white list both Studio and MultiTerm in your AntiVirus provider.
Please ;let me know if this has now resolved the problem.
Oana Nagy | QA Engineer | RWS Group
Hello Ahmed Sa'ad ,
This error would normally indicate a corrupted installation of Studio-
Please follow the instructions in the following SDL Gateway article-
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0034055
Once you have reset and repaired Studio- please ensure you white list both Studio and MultiTerm in your AntiVirus provider.
Please ;let me know if this has now resolved the problem.
Oana Nagy | QA Engineer | RWS Group
Thank you. I already fixed it. It's now working.
Thank you
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