Hello Sandor Juhasz ,

Maybe the following Gateway article will help resolve this -

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0031111

Hello Steven,

I've already found and tried this article but it doesn't solve the problem.

Hello Sandor,

We have to save them down as a .vdx, then use the file settings on the open exchange app (however, we did have an issue where it didn't recognize the file type, so we had to go into the settings file and make sure it had a full stop between * and vdx). However, I don't know if this solves your issue.

Best of luck to you.

Best, Mindy

Hello Sandor,

We have to save them down as a .vdx, then use the file settings on the open exchange app (however, we did have an issue where it didn't recognize the file type, so we had to go into the settings file and make sure it had a full stop between * and vdx). However, I don't know if this solves your issue.

Best of luck to you.

Best, Mindy

Hello Mindy,

To be frank, I don't understand what I should do.

Sandor