You are currently working on UAT
Hi,
Could any SDL staff please help me RETURN LICENCE?
I installed Trados 2019 on Parallels Win10 on my Mac. Parallels crashed and I cannot access my Trados on the old system anymore.
Now I reinstall Trados but the licence still shows in-use status.
I tried to approach your support time via live chat, with no response for 3 hours.
The FORCE RETURN option pops up "error" and it doesn't work for me.
Please help me to reactivate Trados 2019 ASAP.
Xueyang
If the live chat has not responded, and if you have not been able to make the force return work, then I doubt anyone here will be able to help you. The licensing help teams are normally pretty quick and they are going to be your best bet.
Can I make sure that you used this live chat?
gateway.sdl.com/liveagentlicensing
You have two options:
1. Submit a case using a webform
2. Use live chat to get a licence reset
You want to use the second option.
Paul Filkin | RWS
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Hi Paul,
Thank you for the quick reply. I've been trying the live chat for 3 hours and no-one answers me.
Since you suggest it, I'm trying this option again.
Hello Xueyang,
As I can see your issue was solved on Chat via case 00465268.
If you consider that you need further support please log a case using the following link:
Please go to gateway.sdl.com/liveagentlicensing
Select "Submit Case"
Fill in the form and click on "Submit"
Hi Paul,
Your colleague Ramona P from live chat has helped me to FORCE RETURN the license, and now the reinstalled Trados is activated.
Thank you very much for helping me out!
Hi Ramona,
Thank you for helping me settle the problem.
I appreciate your time and effort.
All the best,
Xueyang
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