Hello Martha Fillastre ,

As you appear to be having a number of issues- I think it would be worth first ensuring everything is up to date.

The following SDL Community Wiki's will guide you through this-

https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3392/how-to-part-1-trouble-shoot-unexplained-errors-and-unwanted-behaviour-in-studio-multiterm

Please be advised that you will need to run Windows updates multiple times and restart your machine for the updates to take effect

Once everything is completely up-to-date- 

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0040075

It might also be worth noting (if this is applicable in your case) that Microsoft is dropping all support for Windows 7 Operating systems in just over two months time (14th January 2020) - which also means SDL will no longer be able to offer any support for Window 7 installations.

Hello Steven,

I finally found the time to go through your instructions since I had an urgent job to finish (without Studio). I succeeded in reinstalling Studio and although I couldn't create a project  because of the error message below, I could translate a single file until I closed the file. Now when I try to reopen, just a few minutes later, I get the message "This file type is not supported".  Neither the project file or the sdlxliff files seem to work.

PS: I'm running on Windows 10 With Office 2010

<SDLErrorDetails time="31/10/2019 22:24:11">
<ErrorMessage>Unexpected exception when completing task 'Analyser les fichiers': Invalid number of analysis bands.</ErrorMessage>
<Exception>
<Type>Sdl.ProjectApi.ProjectApiException, Sdl.ProjectApi, Version=14.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
<HelpLink />
<Source>Sdl.ProjectApi.Implementation</Source>
<HResult>-2146233088</HResult>
<StackTrace><![CDATA[ à Sdl.ProjectApi.Implementation.TaskExecution.ContentProcessingTaskImplementation.TaskComplete()
à Sdl.ProjectApi.Implementation.AutomaticTaskExecuter.Execute()]]></StackTrace>
<InnerException>
<Type>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<ParamName />
<HelpLink />
<Source>Sdl.ProjectApi.AutomaticTasks.Analysis</Source>
<HResult>-2147024809</HResult>
<StackTrace><![CDATA[ à Sdl.ProjectApi.AutomaticTasks.Analysis.AnalysisTask.SetAnalysisWordCounts(AnalysisContentProcessorX processor, ITranslatableFile translatableFile, WordCounts newWordCounts)
à Sdl.ProjectApi.AutomaticTasks.Analysis.AnalysisTask.UpdateFileAnalysisStatistics(AnalysisContentProcessorX processor)
à Sdl.ProjectApi.AutomaticTasks.Analysis.AnalysisTask.TaskComplete()
à Sdl.ProjectApi.Implementation.TaskExecution.ContentProcessingTaskImplementation.TaskComplete()]]></StackTrace>
</InnerException>
</Exception>
<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>14.0.0.0</ProductVersion>
<EntryAssemblyFileVersion>14.1.10015.44945</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Professionnel</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1036</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>THINKPAD\Martha</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>THINKPAD</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>16639064 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

Hello Steven,

I finally found the time to go through your instructions since I had an urgent job to finish (without Studio). I succeeded in reinstalling Studio and although I couldn't create a project  because of the error message below, I could translate a single file until I closed the file. Now when I try to reopen, just a few minutes later, I get the message "This file type is not supported".  Neither the project file or the sdlxliff files seem to work.

PS: I'm running on Windows 10 With Office 2010

<SDLErrorDetails time="31/10/2019 22:24:11">
<ErrorMessage>Unexpected exception when completing task 'Analyser les fichiers': Invalid number of analysis bands.</ErrorMessage>
<Exception>
<Type>Sdl.ProjectApi.ProjectApiException, Sdl.ProjectApi, Version=14.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
<HelpLink />
<Source>Sdl.ProjectApi.Implementation</Source>
<HResult>-2146233088</HResult>
<StackTrace><![CDATA[ à Sdl.ProjectApi.Implementation.TaskExecution.ContentProcessingTaskImplementation.TaskComplete()
à Sdl.ProjectApi.Implementation.AutomaticTaskExecuter.Execute()]]></StackTrace>
<InnerException>
<Type>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<ParamName />
<HelpLink />
<Source>Sdl.ProjectApi.AutomaticTasks.Analysis</Source>
<HResult>-2147024809</HResult>
<StackTrace><![CDATA[ à Sdl.ProjectApi.AutomaticTasks.Analysis.AnalysisTask.SetAnalysisWordCounts(AnalysisContentProcessorX processor, ITranslatableFile translatableFile, WordCounts newWordCounts)
à Sdl.ProjectApi.AutomaticTasks.Analysis.AnalysisTask.UpdateFileAnalysisStatistics(AnalysisContentProcessorX processor)
à Sdl.ProjectApi.AutomaticTasks.Analysis.AnalysisTask.TaskComplete()
à Sdl.ProjectApi.Implementation.TaskExecution.ContentProcessingTaskImplementation.TaskComplete()]]></StackTrace>
</InnerException>
</Exception>
<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>14.0.0.0</ProductVersion>
<EntryAssemblyFileVersion>14.1.10015.44945</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Professionnel</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1036</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>THINKPAD\Martha</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>THINKPAD</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>16639064 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

Hello Martha Fillastre ,

I believe the issue is coming from the server based TB- you could try one of two workarounds-

Deactivate Match Repair before creating the project package

1. Deactivate Match Repair in
   Project Settings > Language Pairs > All Language Pairs > Match Repair
2. Create the project package
3. Reactivate Match Repair

Deactivate the termbases of the affected project during package creation

1. Navigate to
   Project Settings > Language Pairs > All Language Pairs > Termbase
2. Deactivate all server based termbases
3. Create the project package
4. Reactivate all the termbases deactivated in step 2

If you are still having issues, then please log a free licensing and installation ticket via your SDL account and we can look at this in more detail.