Hello SK ,

I can see that our support team have already sent you an invitation to a support Webex session.

Please let us know the outcome and the resolution-

Hello SK ,

I can see that our support team have already sent you an invitation to a support Webex session.

Please let us know the outcome and the resolution-

Dear Steven,

Thanks for  your message. In the end I had to reset/restore my computer as Word had also stopped working and I suspected the problem was not necessarily trados-related. It seems to be working now. The support team were super quick in getting in touch though which is something very positive to take away from this.