BTW, I saw the message about renaming these 3 files as _old but I cannot find them anywhere here on C:  Please help... And it is really awkward on SDL to stop providing support for freelancers.

BaseSettings.xml

plugincache.xml

UserSettings.xml

Hi Tania,

SDL still does provide support for freelancers, but you need to have a support and maintenance agreement. And such an agreement is in my opinion a good investment since you can log support tickets and you get all the upgrades free of charge during this agreement.

If you cannot find the files, the containing folders are hidden and by default not displayed in your file explorer. You can make them visible following this instruction:

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Best regards,
Annemieke

Tks, Annemieke. The files on the SDL apps folder and subfolders are not marked as hidden... Is there a chance those .xml are somewhere else, and not in the folder where Studio installed files are? 

They are actually on C:\Program Files (x86)\SDL, not where everybody says they are...

No, these files are not there. Let your Windows show you hidden and system files.

Tks a lot for the help, I did not know those files were hidden under that Users folder! Renaming those 3 xml files solved the issue, I can work now!

(Maybe the author of that article in the SDL database should add there that those files could be hidden and not appear there. I did not know. And that´s why I could not find them. But renaming them worked! So maybe add to the workaround in the database that these files may be hidden and the user needs to show/unhide them before they show up? It took me 2 days to find out...)

Tks

Tks a lot for the help, I did not know those files were hidden under that Users folder! Renaming those 3 xml files solved the issue, I can work now!

(Maybe the author of that article in the SDL database should add there that those files could be hidden and not appear there. I did not know. And that´s why I could not find them. But renaming them worked! So maybe add to the workaround in the database that these files may be hidden and the user needs to show/unhide them before they show up? It took me 2 days to find out...)

Tks