Hello Diana Rhudick,

When posting in the community, it is always a good idea to post as much information as possible that could help us determine the origin of the problem.

https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/4159/how-to-get-help-quickly-in-the-sdl-community-technical-forums

It does in this case however, appear that the doc file is corrupted.

The following article should help-

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0029039

Hi Steven,

I'm sorry for not providing enough information. I'm new to this forum and not too tech-savvy to boot. How wonderful that a community of users is willing to help out when Trados won't. I'll check the link you gave, and I really appreciate your help.

Hi Steven,

I'm sorry for not providing enough information. I'm new to this forum and not too tech-savvy to boot. How wonderful that a community of users is willing to help out when Trados won't. I'll check the link you gave, and I really appreciate your help.