Hello Willy S ,

Unfortunately your screen shot is missing the last line of the error- Please repost the FULL error stack.

An HTTP status code 200 - simply means that the update request was received on our end OK-

However, something appears to be blocking the update from your end which I think might become clearer when we see the full error message.

Another thing is whenever I reboot, I see the following message:

with Program name: setup, Verified publisher: SDL PLC

Is it related? I don't wanna see pop-up's any more...

Hello Willy S ,

From your recent replies, I am starting to understand that there are a couple of issues here, not least the granted access/admin/UAC rights on your machine.

I'm aware that you are a MAC user and have Windows installed on a BootCamp partition, which in itself is not an issue.

When you are installing software on a Windows platform, then through the UAC (User Account Control)...

Willy S said:

I don't wanna see pop-up's any more...

..pop ups are essential and cannot be avoided completely.

Without pop ups - you simply will not be able to install software, as you must agree or decline the actions.

The screen shot (Prism5) is not related to SDL Trados Studio in any way- but as this message pops up after reboot, then this would suggest that your security settings are set to maximum, which is going to continue to cause you problems and may even be an indicator that you have a number of programs that have not been installed correctly (including your browsers).

The error 12002 is most likely originating from your firewall- which has possibly closed the port needed for the software/update upload.

I would therefore ensure that your security settings are set to normal/allow pop ups and add Studio to your AntiVirus 'whitelist'

Hello Willy S ,

From your recent replies, I am starting to understand that there are a couple of issues here, not least the granted access/admin/UAC rights on your machine.

I'm aware that you are a MAC user and have Windows installed on a BootCamp partition, which in itself is not an issue.

When you are installing software on a Windows platform, then through the UAC (User Account Control)...

Willy S said:

I don't wanna see pop-up's any more...

..pop ups are essential and cannot be avoided completely.

Without pop ups - you simply will not be able to install software, as you must agree or decline the actions.

The screen shot (Prism5) is not related to SDL Trados Studio in any way- but as this message pops up after reboot, then this would suggest that your security settings are set to maximum, which is going to continue to cause you problems and may even be an indicator that you have a number of programs that have not been installed correctly (including your browsers).

The error 12002 is most likely originating from your firewall- which has possibly closed the port needed for the software/update upload.

I would therefore ensure that your security settings are set to normal/allow pop ups and add Studio to your AntiVirus 'whitelist'

Hi Steve,

Thanks for your reply - the update was done with security disabled.

Regrading UAC, the screenshot is FYR unless you understand all the languages :( - 

Willy S said:

with Program name: setup, Verified publisher: SDL PLC

First, the security setting is not high.

And what I meant is whenever I click the OK in the UAC, it is INSTALLED everytime! See below.

Unknown said:

..pop ups are essential and cannot be avoided completely.

Should install everytime booted up? No way!

Now with the update, when the trados is executed, this popup shows:

I am almost knocked down. 

Hello Willy S ,

I have been in contact with our support team (Bill) who will be in contact shortly- to see how we can resolve this for you.

This really is a mystery, and we are keen to find a resolution.

Hi Steven,