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Trados Studio 2019 unusable

Hi,

 

because of the support running out for Studio 2015, we have upgraded to 2019 and can barely use the Software now, as many other users report.

Application crashes randomly, QA Checks on even small projects went from 15-20 minutes to more than 6 hours (if no crash happens) and so on.

Our Servers are up to date, antivir exceptions implemented, and we tried every possible solution found in the forums.

 

Are you aware of the bugs in the 2019 version you are providing? Quality updates definately look different.

Theres a massive amount of users reporting different performance issues in different forums on different machines and all your solutions seem to be a bit of support phrases just to get rid of the reporting users. Will there be a bug fix for the faulty, slow 2019 version? Or is the solution to downgrade to 2017 and really to avoid version 2019, like even some SDL Employee wrote somewhere in a forum?

Please dont tell us to update gfx drivers or anything else in that direction, the issues are clearly related to Trados studio.

Is there a chance that some old modules are not patched correctly during update process?

 

  Problemereignisname:    APPCRASH
  Anwendungsname:    SDLTradosStudio.exe
  Anwendungsversion:    15.1.0.44109
  Anwendungszeitstempel:    5c09d85f
  Fehlermodulname:    ntdll.dll                               <---- can be different modules, sometimes its another one (fs5sha something, couldnt provoke it this time)
  Fehlermodulversion:    6.3.9600.18895
  Fehlermodulzeitstempel:    5a4b127e
  Ausnahmecode:    c0000005
  Ausnahmeoffset:    00043466
 
In this state the software is not usable for us. Employees lose their work regularly, we can not deliver Trados Projects at the moment.
 
Please provide some real solution, looking forward to some kind of answer..
 
Best regards,
 
Darius
Parents
  • Hello ,

    I think as is the case with all software, there are definitely areas which can and should be improved - Studio is not an exception by any means and all reports help us better the product.

    When users come across issues, these will of course be reported in forums-
    this is one of the reasons why we have the SDL community, and so we can react quickly and find solutions.

    However, if there are issues preventing you and your colleagues from working- then I would ask you to also log a support ticket ASAP via your SDL account (users do not need a support contract for this) so we can investigate further what is causing the problems- Studio and/or other application's setup etc.
    When logging a ticket, please include a link to this thread and let me know the case number and i will for sure follow this up.

    Oana Nagy | QA Engineer | RWS Group

Reply
  • Hello ,

    I think as is the case with all software, there are definitely areas which can and should be improved - Studio is not an exception by any means and all reports help us better the product.

    When users come across issues, these will of course be reported in forums-
    this is one of the reasons why we have the SDL community, and so we can react quickly and find solutions.

    However, if there are issues preventing you and your colleagues from working- then I would ask you to also log a support ticket ASAP via your SDL account (users do not need a support contract for this) so we can investigate further what is causing the problems- Studio and/or other application's setup etc.
    When logging a ticket, please include a link to this thread and let me know the case number and i will for sure follow this up.

    Oana Nagy | QA Engineer | RWS Group

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