I can't open the package in SDL 2019!

Question

Hello, 
 
 I'm using SDL 2019. When I open the sdl package which sent from the customer, it gives the attached error and doesn't open. Why could it be? 
 
 Thank you in advance... 
 Melis

Oana Nagy · Answer

Hi melisa , 
 
Please follow the steps from this article to solve the issue: 
 
 gateway.sdl.com/.../communityknowledge 
 
Let me know how it goes!

Trados Studio > 1. Trados Studio

I can't open the package in SDL 2019!