Multiterm is unable to add the entry in SDL Trados 2019 (Studio and Multiterm)

Question

Hallo, We are currently unable to add new terms to Multiterm. The error message "Multiterm is unable to add the entry" keeps appearing. We have installed SR1 and performed a repair on both Studio and Multiterm from the control panel, to no avail. Attempts to reorganise the termbase have failed repeatedly (reorg aborts before completion and Multiterm crashes/disappears). We have two floating licences for SDL Studio 2019 and one person accesses the Multiterm database directly. The database is file-based and saved in a network directory. 
 Any tips would be appreciated. 
 Rgds 
 Patricia

Greta Magyar · Answer

Hello Patricia Burke 
 
Could you please confirm whether this is a general issue or affects a given termbase? 
If the latter, please try re-creating the termbase: export the content, create a new termbase file and import the content from the previous one. 
 
Best wishes 
Greta 
 
Greta Magyar - Customer Success Representative - SDL

Trados Studio > 1. Trados Studio

Multiterm is unable to add the entry in SDL Trados 2019 (Studio and Multiterm)