Trados 2019 hangs again

Question

Well, I have updated my Trados to the latest version today and now when I try to open any of the projects in my list, Trados just hangs. I cannot start to explain how frustrating that is. 
 
 Please, help!

Alison Field · Answer

Hi Pavel Tsvetkov 
 Firstly, have you made sure your version MultiTerm is also up to date? To do this, if you have automatic updates set, just open MultiTerm and accept any update offered. If you don't have automatic updates, set, go to Help > Check for Updates. 
 Then, have you tried a Windows Repair of Studio via Control Panel? Instructions of how to do this, plus other ways to reset your Studio/MultiTerm setup, are given here: 
 Repairing your installation of SDL Trados Studio 
 Performing the first suggestion, a Windows Repair, is helpful with any heavy-duty software, especially after an update. It should always be possible to run a Windows Repair. You may need an extra/different click somewhere (at the 'Small icons' step for example) to get you via Control Panel to the right screen. It depends on how your User Interface is set up. You can also find Control Panel by typing it into the 'Type here to search' box next to the Windows button bottom left of your screen. Then follow the instructions on the above link. 
 If these suggestions don't help, try reinstalling. 
 If that does not work, you can then get free help with licensing and installation issues that are preventing you from working, pretty fast: 
 Fill in the form here: 
 installation and licensing help 
 Select 'Installation' from the 'Case type' dropdown and tell them that the problems occurred after installation and, most importantly, give your correct email address so that they can contact you. 
 I hope that you can find a solution in amongst all of the above! 
 Alison ;-)

Paul Filkin · Answer

Pavel Tsvetkov 
 
The best thing to do here is contact support as Ali suggested so a support engineer can take a look. They might ask you for the logs and you'll find them by going to File -> View Log File. 
 
In the meantime, what happens if you remove a Project from your list, close Studio, the restart and add the project back in again? 
 
Also, what happens if you create a new project altogether?

Pavel Tsvetkov · Answer

Hi everybody! 
 Today the remote session with an SDL engineer finally took place and it was successful. The issue seems to be a corrupt installation of projectTermExtract plugin . 
 Some notes: 
 1. First and foremost, the issue was solved and I can now use Trados, which means that I am happy with the result. 
 2. The support ticket was logged four days ago (on a Saturday) and four days, in my opinion, is too long to wait. Yes, I understand that free support cannot be expected to react on the same day, but in a fast moving business like the translation business four days is forever. 
 3. The whole plugin system is at fault, I am afraid. So, SDL allows anybody to create a plugin and offer it to professional translators? Of course, they use the plugins at their own risk, but that is just to avoid litigation, it does not solve the plethora of problems that arise. 
 4. Also, if this was caused by a plugin, why was not the problem reported as a plugin problem by Trados? Or at least why not automatically disable the offending plugin or all plugins on next restart? Many software titles have this feature and it works. 
 Food for thought... 
 Best regards, 
 Pavel

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Trados 2019 hangs again