You are currently working on UAT 

  • State Suggested Answer
  • Replies 1 reply
  • Answers 1 answer
  • Subscribers 429 subscribers
  • Views 913 views
  • Users 0 members are here
Options
Related

Translation memory functions deactivated

Jon Kittilsen

For some time now (cannot remember exactly how long), I haven't been able to use the "Add Translation Result" function (Ctrl-T), then I noticed that all the TM functions except Concordance are greyed out in the menu bar (in Editor view) (which usually means they are deactivated). The associated shortcuts don't work either.

I checked the knowledge base, but received no hits. I have also checked "Help" and my settings, but I cannot find anything untoward.

It is very annoying not to have the ability to copy the translation result into the active segment, especially when working on a document where I have to split a lot of segments. And it certainly doesn't add to Translation Productivity.

I'm using Trados Studio 2019 SR1 15.1.0.44109 on Windows 7 Professional.

The function is working on my laptop (with the same files), but that version is Studio 2019 15.0.1.36320 (also on Windows 7).

Could something have happened when I installed the service pack?

Any help gratefully received.

Jon
Rate translation
×
Suggest better translation
×
Moderator UI
×
  • Get AI Suggestion
Parents
  • 0

    Hi 

    Yes, if your problems started after installation of the service pack, it is likely that it did not install correctly.

    Firstly, did you also update MultiTerm 2019 to the latest version? If not, this could cause problems as the very latest version of each is required for the other to run correctly.

    The easiest way to check this is to open MultiTerm 2019 and allow it to update.
     
    If that does not help, please try running a Windows Repair of Studio, via Control Panel...
     
    Close all SDL applications.
    Open the Control Panel via Windows button>Windows System>Control Panel:
    Windows 7: Start > Control Panel > Programs > Programs and Features.
    Click/highlight the relevant SDL product in the list (e.g. SDL Trados Studio 2019 SR1) and click Repair on the top toolbar (or in right-click context menu).
    Restart Studio.
    Repeat with the components of MultiTerm.
     
    If the above hasn't solved your problem, then please try downloading and reinstalling Service Pack 1 again.
     
    If that doesn't resolve the issue, you can get free help quickly from SDL Installation Support, here:
     
    installation and licensing help
     
    Fill in the form, giving details of the problem and what you've tried already. Select 'Installation' from the 'Case type' dropdown and tell them that the problems occurred after installation and, most importantly, give your correct email address so that they can contact you.
     
    All the best!
    Alison ;-)
     
Reply
  • 0

    Hi 

    Yes, if your problems started after installation of the service pack, it is likely that it did not install correctly.

    Firstly, did you also update MultiTerm 2019 to the latest version? If not, this could cause problems as the very latest version of each is required for the other to run correctly.

    The easiest way to check this is to open MultiTerm 2019 and allow it to update.
     
    If that does not help, please try running a Windows Repair of Studio, via Control Panel...
     
    Close all SDL applications.
    Open the Control Panel via Windows button>Windows System>Control Panel:
    Windows 7: Start > Control Panel > Programs > Programs and Features.
    Click/highlight the relevant SDL product in the list (e.g. SDL Trados Studio 2019 SR1) and click Repair on the top toolbar (or in right-click context menu).
    Restart Studio.
    Repeat with the components of MultiTerm.
     
    If the above hasn't solved your problem, then please try downloading and reinstalling Service Pack 1 again.
     
    If that doesn't resolve the issue, you can get free help quickly from SDL Installation Support, here:
     
    installation and licensing help
     
    Fill in the form, giving details of the problem and what you've tried already. Select 'Installation' from the 'Case type' dropdown and tell them that the problems occurred after installation and, most importantly, give your correct email address so that they can contact you.
     
    All the best!
    Alison ;-)
     
Children
No Data