The "Log a ticket" links on the SDL website lead nowhere.

Question

I have lost at least half an hour of my time today trying to log a support ticket, but the "Log a ticket" links no longer lead to anywhere where it is possible to do that. I own two licenses for Studio 2019 and two valid Premium Software Maintenance Agreements but I have an issue that is preventing me from working. I need urgent answers from SDL: what is going on?

Denise Baldwin · Answer

Hi Mark 
 
I have checked your SDL Account and from this end everything seems to be in order. 
 
Can you go to: http://www.sdl.com/ 
Click on Account Login that you will see at the top of the page. 
Log in with your email and password 
Select "Support" 
Select "Get Support" 
 
This will route you through to the support system so that you will be able to log a case. 
 
If this does not work, can you try clearing the browser or trying with another browser. 
 
Please let me know how you get on. 
 
Best regards 
Denise

Trados Studio > 1. Trados Studio

The "Log a ticket" links on the SDL website lead nowhere.