DeepL plug-in not working – error message: [segment already translated...source not re-sent]

Question

Dear all, 
 I've installed the test version of DeepL Pro for my SDL Trados 2019 instance today. The set-up worked fine, only I get the above error message for my test file (English-German). Only figures are inserted (see screenshot).

Does anyone know the cause of this and how the issue can be fixed? 
 Thank you & best, 
 Daniela

Oana Nagy · Answer

Hi @Daniela, 
 
I am not sure I quite understand. 
This I think is intentional behaviour and to prevent you being billed twice for the same translation. 
Once you confirm segment 1 to your TM - this should then auto populate for segment 2 and not be sent to DeepL.

Paul Filkin · Answer

Hi Daniela Aubeck 
 
Just to add to what Steve already said. I think the 78% is actually coming from your TM. Studio will automatically handle recognised numbers and they will get the AT status. The TM takes preference over an MT provider so as you already have this the default setting for DeepL is to not send the source again (to avoid wasteful billing as Steve mentioned). 
 
But if you don't ant to see this message anymore then simply check the option in your DeepL settings in the plugin (there is only one option in fact!) to "Re-send draft and translated segments".

Paul Filkin · Answer

Hi Daniela Aubeck 
 
This is an issue we have seen in the past but was resolved with the current version of the product. If you can provide the source file we can test it, but if not there is nothing we can do as these things are always related to one of two things: 
 
1. something in your source file that we need to handle in a different way, or 
2. a problem with the DeepL server which will probably resolve itself as DeepL sometimes make changes 
 
But it's worth making sure you have the latest version of the plugin. It should be version 4.8.5 which you can see using the plugin manager in the Studio welcome view.

Paul Filkin · Answer

Hi Daniela Aubeck 
 
You can send this to pfilkin@sdl.com

Trados Studio > 1. Trados Studio

DeepL plug-in not working – error message: [segment already translated...source not re-sent]