Mark that shows translation provider disappears after editing instead of going transparent.

Question

This is strange and it's never happened before. 
 Here is Trados working fine. I get an AT result, insert it into the segment, then edit it. So now the AT mark is transparent. 
 
 Here is Trados acting strange. Here is something from my translation memory. I insert it into the segment, and it looks like this: 
 
 But if I delete "a" or do any edits, the mark completely disappears, rather than going transparent, meaning I or a reviewer have no idea that this was from a TM hit. 
 
 Any idea why this is happening?

Paul Filkin · Answer

Keenan Cooper 
 
I've never seen this behaviour before. But if you have a support contract then report it, if you don't then try running a repair installation because it seems to be something on your machine and not a more general issue.

Alison Field · Answer

Hi Robert Paulig 
 First, try resetting your window layout, here: 
 
 That may be enough... 
 If not, a Window Repair may help... 
 
 To perform a Windows Repair of Studio, MultiTerm components or indeed any software: 
 
 Close all SDL applications. 
 Open the Control Panel :
 
 Windows Vista/7 : Start > Control Panel > Programs > Programs and Features . 
 Windows 8 : Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program . 
 Windows 10 : Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features 
 - or type 'Control Panel' in the search line on your bottom Windows toolbar.

Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2019 etc) and click ' Repair' either on the top toolbar or on the right-click dropdown menu . 
 Restart Studio/MultiTerm.

If that doesn't help, try reinstalling both products. 
 
 If that doesn't work, then you have the right to contact Installation Help free of charge, here: 
 installation and licensing help 
 Select 'Installation' from the 'Case type' dropdown menu. 
 Someone will help in the next day or two if you give your correct email address. 
 All the best, 
 Ali

Trados Studio > 1. Trados Studio

Mark that shows translation provider disappears after editing instead of going transparent.