SDL Trados Studio 2019 crashes when performing "Finalize"

Question

Hi, 
 
 I have just upgraded to SDL Trados Studio 2019 (SR1 updated) and there's a very annoying bug that causes it crash every time when I'm performing Batch Tasks -> Finalize function. The crash occurs after I have clicked twice "Next" and when I'm supposed to select the update parametres for my TM. I get an error message "Please check that you have entered the correct server connection settings and that the server is available" and after I click "OK" the whole Trados crashes and shuts down. 
 
 I got the same error message in Studio 2017 at this stage but the Studio didn't crash after clicking OK. The server connection settings are right and the server IS available so that is not the problem. 
 
 Has anyone else had the same problem and could someone in SDL correct this bug soon? 
 
 Thanks, 
 
 Jere

Oana Nagy · Answer

Hello Jere Holopainen , 
 
This maybe connected to the Windows Authentication and/or GroupShare. 
The following article should be able to help remedy the issue - 
 
 gateway.sdl.com/.../communityknowledge

Oana Nagy · Answer

Hello Jere Holopainen 
 If you have followed the instructions a s per article and it has not worked- please try rebooting your machine (and then checking the port is open - (AntiVirus/Firewalls often work in mysterious ways). 
 If you still have issues, please log a free support ticket via your SDL account-

Trados Studio > 1. Trados Studio

SDL Trados Studio 2019 crashes when performing "Finalize"