Hello Marie-Félicie Alexandre 

Would you be able to post the error stack please

This might identify the issue.

I would first suggest Resetting Windows Layout Under the VIEW tab in Studio

If this does not help then remove the TM from the project- Restart Studio add the TM back in and see if this helps.

Hi Steven,

Thank you for your answer.

I don't get any "error window"

Here you can see how it looks like:

concordance search :

TM: no segment is displayed :

Shall I "just" unistall my version and install it again?

Marie-Félicie

Hi Nicole,

I am not sure if my solution is the best and it is certainly not the easiest one, but I finally solved the problem.

As none of the community suggestion worked, I decided to uninstall Studio. I had 2015 and 2017 on my computer and I uninstall both.

Then I installed again 2017 but I had following error message “An error occurred and the program was aborted. You can try to running the program again but if the same problem repeats, please generate a debug log (usually found in the logs subdirectotry of the application data directory) and contact technical support.UnauthorizedAccessException
Tentative d’exécution d’une opération non autorisée.”

I send a request to the SDL Support but as they announce a response within 2 working days I tried to find a solution by myself.

Finally, I installed again Studio 2015 (it worked fine), then after restarting my computer I could finally install Studio 2017 successfully.

And... the concordance search and display TM problems have disappeared.

Hope it helps!

Hi Nicole,

I am not sure if my solution is the best and it is certainly not the easiest one, but I finally solved the problem.

As none of the community suggestion worked, I decided to uninstall Studio. I had 2015 and 2017 on my computer and I uninstall both.

Then I installed again 2017 but I had following error message “An error occurred and the program was aborted. You can try to running the program again but if the same problem repeats, please generate a debug log (usually found in the logs subdirectotry of the application data directory) and contact technical support.UnauthorizedAccessException
Tentative d’exécution d’une opération non autorisée.”

I send a request to the SDL Support but as they announce a response within 2 working days I tried to find a solution by myself.

Finally, I installed again Studio 2015 (it worked fine), then after restarting my computer I could finally install Studio 2017 successfully.

And... the concordance search and display TM problems have disappeared.

Hope it helps!

Hi Christian Schmidt